Products purchased by the buyer are generally shipped within 7 to 10 business days subject to availability from the manufacturer. These deadlines take effect after the buyer's full and final payment of the amounts due. For pre-sale products, the product release date is specified in the product sheet.
Shipments are made in order of orders received from the release date. Philantologie cannot be held responsible for delays in product release dates, which are the sole responsibility of manufacturers or suppliers. Orders containing pre-sale products will be shipped in a single shipment on the availability date of the pre-sale product.
These orders are exempt from the maximum delivery time. Any remaining orders will be shipped separately based on product availability from the manufacturer. Philantologie undertakes to deliver the products ordered within the specified deadlines above.
However, these deadlines are provided for information purposes only, and any possible exceedance cannot give rise to any damages, deductions, or cancellation of the order by the buyer. In the event of exceeding the maximum deadline (30 business days), not justified by a case of force majeure, the customer may request the resolution of the sale under the conditions provided for in Article L114-1 of the Consumer Code and obtain a refund of the amounts paid excluding any compensation or deduction on the occasion of the sale. Unless there are specific cases or unavailability of one or more products, the products ordered are delivered in one go. Deliveries are carried out by La Poste or, if necessary, by an independent carrier.
Delivery is deemed to have been made upon the delivery of the products ordered by Philantologie to the carrier. The premises are located at Philantologie 4 rue de berne 67300 Schiltigheim Tel: 03 69 81 57 42.